NGS TECH software
NGS Queue, queue management system
Shorter waits, an organized reception. NGS Queue manages your queues end to end: ticket kiosk, counter app, calling display with voice announcements and statistics. Developed and maintained by NGS TECH in Algiers.
- 2 hTo take charge of your request
- 24 hOn-site intervention when you are blocked
- 24/7Monitoring of critical equipment
What we see on site
Customers crowd the counter, nobody knows who is next, tension rises, and the real waiting time is never measured.
What we put in place
- Ticket kioskTouch screen, service selection, thermal ticket printing.
- Counter appCall the next customer, recall, transfer to another counter or service.
- TV calling displayCalled number and counter on screen, voice announcement, slideshow for information or advertising.
- Full administrationServices, counters, opening hours and settings configured from one screen.
- StatisticsWaiting time, service time and footfall by hour and by service.
- Runs on your local networkA central server on your network: the system doesn't depend on the internet connection.
- Installation and trainingSupply and installation of hardware (kiosk, printer, displays), staff training.
What you get
A calmer reception
Everyone knows their place and sees their number coming.
Waiting time measured
Real figures to organize your teams.
Better-balanced counters
Calls are distributed by service and workload.
A modern image
Screens in your colours, clear announcements.
Who it's for
- Clinics & hospitals
- Medical laboratories
- Banks & insurance
- Public administration
- Sales agencies
- Customer service
Frequently asked questions
Which organizations use NGS Queue?
Any organization that receives the public: clinics, laboratories, banks and insurers, administrations, sales agencies and customer service centers.
Is an internet connection required?
No. NGS Queue runs on your local network with a central server: an internet outage doesn't stop your reception.
What hardware is needed?
A touch kiosk with a ticket printer, one or more calling displays and the counter workstations. NGS TECH can supply and install all the hardware.
Can NGS Queue be customized?
Yes: services, counters, opening hours, logo, colours and slideshow content are all configurable.
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View serviceFree quote and audit
Request a quote: NGS Queue
Describe what you need in a few lines. We take charge of every request within 2 hours, and the on-site audit is free with no commitment.