Managed services · MSP
Managed IT services and IT maintenance for businesses in Algiers
Your IT department, without hiring. NGS TECH monitors, maintains and supports your IT every day, for a monthly fee you know in advance.
- 2 hTo take charge of your request
- 24 hOn-site intervention when you are blocked
- 24/7Monitoring of critical equipment
What we see on site
Without regular follow-up, an IT installation doesn't fail all at once: it drifts. Updates fall behind, backups fail silently, licences renew without anyone knowing for whom. Then the incident comes, always at the worst time, with an emergency bill attached.
What we put in place
- 24/7 monitoringServers, PCs, switches, firewalls, UPS, printers and backups monitored continuously, with alerts before failure.
- Planned preventive maintenanceDisk and RAID checks, temperatures, disk space, system logs, physical cleaning.
- Patch managementWindows, Linux, network firmware and application updates, tested then applied on an agreed schedule.
- Helpdesk with ticketingL1 · L2 · L3 support, remote assistance, full history per user and per device.
- On-site interventionTroubleshooting, hardware replacement, warranty and manufacturer support handled for you.
- Asset and account managementAutomated inventory, budgeted renewal plan; arrivals and departures handled without gaps.
- Licences and subscriptionsMicrosoft 365, antivirus, backup: renewals tracked, seat counts adjusted, duplicates removed.
- Reports and service reviewsMonthly report and quarterly review with a costed action plan.
- Living documentationDiagrams, procedures and secrets in a vault: your installation doesn't depend on anyone's memory.
What you get
A fixed, predictable budget
A monthly fee known in advance, instead of emergency call-out bills.
Failures prevented, not suffered
Monitoring spots the failing disk before it stops on a Monday morning.
Cheaper than hiring
A full team (network, systems, security) for a fraction of the cost of one full-time hire.
No dependence on one person
Everything is documented and monitored: service continues, holidays included.
Your teams keep working
One number, one ticket, one answer. No more problems dragging on for three days.
Service levels
- Response within 2 h
- On-site within 24 h
- 24/7 monitoring
- Essential plan
- Business plan
- Critical plan
- On-demand support
Frequently asked questions
What are managed IT services?
Managed IT means entrusting the management of your IT to a provider: monitoring, maintenance, user support, security and backups, for a monthly fee. It is your IT department, without having to hire one.
How much does a managed IT contract cost?
The fee depends on the number of PCs and servers and on the service level chosen (Essential, Business or Critical). Every contract starts with an audit and an inventory, so you know exactly what is covered and at what price before signing.
We already have an IT person: is managed IT useful?
Yes. We work alongside them: 24/7 monitoring, level 2 and 3 support, one-off projects and cover during their holidays. They stay in charge, with a team behind them.
Do you come on site?
Yes. We take charge of every request within 2 hours, solve most issues remotely, and come on site within 24 hours when you are blocked.
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Request a quote: Managed IT & maintenance
Describe what you need in a few lines. We take charge of every request within 2 hours, and the on-site audit is free with no commitment.